There has been a lot of discussion regarding the water quality on the East side and the poor customer service response from Utilities Inc. I am urging any and all residents who are less than satisfied with their water quality to please call, harass and complain. Utilities Inc. has repeatedly told many of our residents when they call that they are the only ones to complain and unless there is an onslaught of complaints, they are not going to take any action.
To take it a step further, I urge you to contact the ICC as well and file a formal complaint after calling Utilities Inc. Lastly, contact the local EPA branch. The only way to resolve this is to have our voices heard.
Utilities Inc phone number: 1(800)831-2359
Contact for ICC to file complaint https://www.icc.illinois.gov/complaints/
Contact for EPA to file complaint: 217-782-3397